Monatskalender eines Museums in go~mus

Core module - Calendar

Core module - Calendar

Calendar views of bookings and external dates. Views for day, week, month and calendar subscriptions

Another module included in all go~mus editions is the calendar module. It displays bookings in calendar views for day, week and month.

Indicators for notification status of customers as well guides allow a quick and easy overview on first glance. On hover go~mus displays extensive details to every booking.

This allows you to get a quick overview as well as a detailed drill down.

Funktionen

This calendar displays bookings in a clear monthly view. The degree of details provided per booking is low, only booking number and time as well as color indicators for booking state and notification of guide and customer are displayed on first glance.

Mouse over displays detailed information about the selected booking.

The scheduling calendar displays booking in daily and weekly views.

In contrast to the monthly calendar it displays bookings at a specific time of day and not just chronologically listed. It also displays more details on first glance resulting in less overview but higher degree of detail.

go~mus provides calendar subscriptions for guides and users. They allow subscribing to bookings and displaying them in the native calendars from Outlook, Google, Apple etc. In contract to a simple calendar export, a subscription will be updated when the relevant booking in the system is changed.

Users can decide whether they want to subscribe to:

  • All boookings
  • All external dates
  • All bookings of a certain product category

That way the educational department can subscribe to all bookings of e.g. guided tours while the event department would subscribe to events only.

In addition to the global monthly calendar and the given filters, go~mus also provides individual calendars with daily, weekly and monthly view for every museum, exhibition, product and room.

Every one of these calendars allows you to subscribe to the dates displayed therein. That way it is possible to subscribe only to dates of bookings that use a certain room or relate to a certain exhibition.

Together with the means to control user roles and permissions and their ability to access one or several museums, this provides means to restrict calendar viewing privileges to the necessary minimum.


Buchungsstatistik für einen Monat mit Vergleichszeitraum

Core module - Reporting

Core module - Reporting

Visual and tabular evaluation of data of visitors, bookings, orders and ticket sales

An important core module that is included in all go~mus editions is the reporting module. It provides exports and reports for data related to the basic modules (tickets, events, groups).

Funktionen

The visitor statistic provides visual and tabular evaluation of bookings focussing on the visitor and his/her indicators. Through preselects a reference time span as well as a comparison period can be selected quickly and easily. The visitor statistic then compares the two and provides information on relative changes.

The booking statistic provides visual and tabular evaluation of bookings with a focus on the bookings and their characteristics. Through preselects a reference time span as well as a comparison period can be selected quickly and easily. The booking statistic then compares the two and shows relative changes.

The ticket sales report provides visual and tabular analysis of tickets sold. It shows amount of tickets sold as well as revenue generated per ticket in the selected timeframe.

The export of the ticket sales report provides further details on time of entry, time of purchase, customer etc.


Advanced module - Forms

Advanced module - Forms

Creation and management of forms for customer requests and contact tracing

The forms module offers a full fledged forms generator which allows users to create individual forms. go~mus provides these forms as iframe so that they can easily be integrated into the website. The forms can be used to provide customers with a channel for general inquiries, booking requests as well as entering their personal information in the context of contact tracing.

Features

Many institutions provide contact forms on their website to allow their customer to inquire about any given information directly via the website without having to publish an e-mail-address.

There are dedicated services for such contact forms, such as Wufoo and others.

The forms module allows you to create individual forms via drag&drop. These forms are provided by go~mus as iFrame and can easily be integrated into your website

Inquiries made with these forms create customer requests in go~mus that can be handled accordingly directly on go~mus.

go~mus +shop allows you to sell tickets, group tours and events online.

Sometimes it might not be desirable to allow customers to purchase certain products. This can be the case, when these products require certain scarce resources such as certain rooms or dedicated guides.

For larger groups using the online-shop might also not be ideal, as the shop is made to sell certain products for one group for a certain time, but not for finding available slots for several groups or complex programs consisting of several products.

To enable customers to inquire about such products and programs without having to transfer lengthy e-mails into go~mus manually we offer forms for booking inquiries.

Inquiries made via these forms are captured as booking requests in go~mus and can be handled using group splitting and the program planner. When customers accept the resulting proposed program, its elements can be transferred from the non-binding inquiry into one or several binding orders. More about this in Advanced Module – Requests.

In addition to general inquiries and booking requests go~mus also enables you to provide forms for accreditation to certain customer categories or institutions.

This is relevant because go~mus allows you to price products with a fee table based on customer category and product category. For a teacher to be able to buy a group tour online at the correct price, this customer needs to belong to the relevant customer category. Since belonging to a certain customer category can result in reduced prices, customers can obviously not simply select their customer category..

Accreditation forms hence allow customers to request accreditation to certain customer categories or institutions.

GDPR compliant handling of personal data of participants was already important before SARS-Cov2 and go~mus provided meaningful functionality in that regard. With Covid and the obligation to capture personal data of all visitors this importance has further increased.

go~mus separates customer data and participant data categorically.

The museum as responsible entity in the sense of GDPR may only keep personal data of data subjects as long as justifiable in their GDPR records of data processing activities. Customer data, at least in Germany, is further subject to GOBD (Principles for properly maintaining, keeping and storing books, records and documents in electronic form and for data access, as provided by the German tax authorities). The museum is hence compelled to keep that data for 10 years. Personal data of participants is not covered by these principles and can hence be deleted after a reasonable time.

Customers also aren’t always participants, even if they book just one ticket, therefore just capturing the customers data might not fulfill your obligations.

The forms module allows you to create forms for capturing participant data. These forms can have a context, e.g. an event or an exhibition, allowing you to deliberately trace participants of certain contexts. The forms are provided by go~mus as iFrame and QR-Code. The iFrame allows you integrate the form on any given page of your website. The QR-Code can be printed on posters or displayed on screens in the entrance area. When a visitor scans it with their phone, the form for contact tracing will be displayed and the customer can enter their personal data. This data will be stored in go~mus in a dedicated view for contact tracing. Accessing this view requires dedicated permissions. Participant data is presented to authorized users and can be deleted, anonymized, changed and exported.


Advanced module billing

Core Module Users

Management of users, roles and permissions

The management of which user gets what kind of access to what data is done via users, roles and permissions. The corresponding module users is therefore included in all editions of go~mus.

These features ensure that access to content and functionality is managed quickly and reliably.

Features

All data in go~mus is organized in list views. Consistent design ensures that users always find what they are looking for.

Extensive filters in these list views guarantee that users will keep an overview of all the data.

Sorting and search functionality make sure that users will be able to navigate to the desired data in no time.

Details of data sets are displayed in detail views. Again, consistent design ensures a satisfying user experience.

The most important information is presented in the profile of the data set, which is visible right away.

Users see the options available to them given their roles and permissions on the right hand side.

Relations to other data is configured in dedicated sections of the bottom part of every detail view.

Global search queries all relevant data sets, meaning customers, orders, bookings, museums, products etc.

Placed in the header bar it is always available and allows you to navigate to the desired data from wherever you are.

For efficient and quick search it employs sophisticated search technology ensuring results are displayed already after little search input and also if there is a typo.

Constants are the framework of go~mus. The structures defined herein are available all over go~mus as categories, filter criteria and search features.

Define structures matching your own in the following areas:

  • Age groups
  • Product categories
  • Salutations
  • Visitor categories
  • Disabilities
  • Holidays
  • Guide skills
  • Guide categories
  • Inventory categories
  • Customer categories
  • Countries
  • Tags
  • Languages
  • Titles
  • Target groups


Core module orders

Core Module Orders

Management of orders of all customers from all sales channels

Orders are at the core of your customer relations. They touch on invoicing, rescheduling, cancellations and all customer communication. The corresponding module orders is therefore included in all editions of go~mus.

These features ensure that users stay on top of orders and related processes.

Features

The list view of orders shows orders according to the filters the user sets.

The following filters are available:

  • Time frame
  • Date of order / date of visit
  • Validity
  • Status
  • Payment status
  • Payment mode
  • Origin (sales channel)
  • free / fee based

The list also allows you to search for orders by customer name and e-mail address.

The detail view of an order gives an overview of the most important details of the order and provides access to relevant options related to the given order.

Depending on the permissions of the user they will have access to the following features and links:

  • Cancel order
  • Change order item
  • Cancel oder item
  • View order history
  • Send, access, print documents

Together with the billing module the order detail view also provides invoicing.

The order detail view furthermore provides drill down access to related data sets, such as customers, ticket sales and bookings.

Powerful export generators provide means to export orders and order items. The export is provided as .xls-file.

Structure and order of columns in the export can be defined freely.

Grouping of items can also be configured.

The time frame that needs to be exported can also be defined.

Furthermore users can filter the data by several parameters.

Finally there is an option to send the export per mail after it has been created. Given the creation of exports can take some time (especially when a lot of columns are exported and the time frame is long) this allows users to continue their work and automatically get notified after completion of the export.

Reports on orders are essential. They provide key insights into the performance of the institution as a whole, of certain products and sales channels.

go~mus provides an easy to use revenue report that displays relevant KPI visually and numerically.

The report data can also be exported as .xls-file.


Core module customers

Core Module Customers

Management of customer categories, customer, institutions and addresses

Customer categories, customers, institutions and addresses are essential to the management of customer relations. They are managed with the features of the costumer module which is included in all editions of go~mus.

Features

All data in go~mus is organized in list views. Consistent design ensures that users always find what they are looking for.

Extensive filters in these list views guarantee that users will keep an overview of all the data.

Sorting and search functionality make sure that users will be able to navigate to the desired data in no time.

Details of data sets are displayed in detail views. Again, consistent design ensures a satisfying user experience.

The most important information is presented in the profile of the data set, which is visible right away.

Users see the options available to them given their roles and permissions on the right hand side.

Relations to other data is configured in dedicated sections of the bottom part of every detail view.

Global search queries all relevant data sets, meaning customers, orders, bookings, museums, products etc.

Placed in the header bar it is always available and allows you to navigate to the desired data from wherever you are.

For efficient and quick search it employs sophisticated search technology ensuring results are displayed already after little search input and also if there is a typo.

Constants are the framework of go~mus. The structures defined herein are available all over go~mus as categories, filter criteria and search features.

Define structures matching your own in the following areas:

  • Age groups
  • Product categories
  • Salutations
  • Visitor categories
  • Disabilities
  • Holidays
  • Guide skills
  • Guide categories
  • Inventory categories
  • Customer categories
  • Countries
  • Tags
  • Languages
  • Titles
  • Target groups


Core module users

Core Module Users

Management of users, roles and permissions

The management of which user gets what kind of access to what data is done via users, roles and permissions. The corresponding module users is therefore included in all editions of go~mus.

These features ensure that access to content and functionality is managed quickly and reliably.

Features

All data in go~mus is organized in list views. Consistent design ensures that users always find what they are looking for.

Extensive filters in these list views guarantee that users will keep an overview of all the data.

Sorting and search functionality make sure that users will be able to navigate to the desired data in no time.

Details of data sets are displayed in detail views. Again, consistent design ensures a satisfying user experience.

The most important information is presented in the profile of the data set, which is visible right away.

Users see the options available to them given their roles and permissions on the right hand side.

Relations to other data is configured in dedicated sections of the bottom part of every detail view.

Global search queries all relevant data sets, meaning customers, orders, bookings, museums, products etc.

Placed in the header bar it is always available and allows you to navigate to the desired data from wherever you are.

For efficient and quick search it employs sophisticated search technology ensuring results are displayed already after little search input and also if there is a typo.

Constants are the framework of go~mus. The structures defined herein are available all over go~mus as categories, filter criteria and search features.

Define structures matching your own in the following areas:

  • Age groups
  • Product categories
  • Salutations
  • Visitor categories
  • Disabilities
  • Holidays
  • Guide skills
  • Guide categories
  • Inventory categories
  • Customer categories
  • Countries
  • Tags
  • Languages
  • Titles
  • Target groups


Core module base data

Core Module Base data

Management of base data in list and detail views

One of the core modules of go~mus that is included in every go~mus edition is the base data module. It contains the features needed for managing the base data of the system.

These features ensure that users are able to access and maintain the desired data quickly and easily.

Features

All data in go~mus is organized in list views. Consistent design ensures that users always find what they are looking for.

Extensive filters in these list views guarantee that users will keep an overview of all the data.

Sorting and search functionality make sure that users will be able to navigate to the desired data in no time.

Details of data sets are displayed in detail views. Again, consistent design ensures a satisfying user experience.

The most important information is presented in the profile of the data set, which is visible right away.

Users see the options available to them given their roles and permissions on the right hand side.

Relations to other data is configured in dedicated sections of the bottom part of every detail view.

Global search queries all relevant data sets, meaning customers, orders, bookings, museums, products etc.

Placed in the header bar it is always available and allows you to navigate to the desired data from wherever you are.

For efficient and quick search it employs sophisticated search technology ensuring results are displayed already after little search input and also if there is a typo.

Constants are the framework of go~mus. The structures defined herein are available all over go~mus as categories, filter criteria and search features.

Define structures matching your own in the following areas:

  • Age groups
  • Product categories
  • Salutations
  • Visitor categories
  • Disabilities
  • Holidays
  • Guide skills
  • Guide categories
  • Inventory categories
  • Customer categories
  • Countries
  • Tags
  • Languages
  • Titles
  • Target groups