Events
Basic Module - Events
Management and sale of individual visitor offers (public tours, readings, concerts, etc.)
Base modules define sellable products in go~mus. One product group that can be managed and sold with go~mus is that of individual visitor offers.
Single-visitor offers are different from group offers and are characterized by creating appointments in advance. Many visitors can book partial quotas of the total quota of the appointment.
This makes it possible to map a variety of offers, like public tours, readings, concerts and many more.
The event module allows you to create any number of different offers with any number of dates and offer them through the connected sales channels.
Customers receive booking receipts for events (event tickets) as Print@Home tickets in PDF format.
Functions
Every event managed with go~mus is based on a template, the offer. Based on the offer, dates for the offer, i.e. the actual events, can be created with little effort.
This applies to individual events as well as to event series.
All events (dates of such a single-visitor offer) share the following characteristics:
- Duration
- Constant assignments
- Room assignments
- Guide assignments
- Figure
go~mus offers different possibilities to determine prices and costs of an offer. In doing so, go~mus always falls back on so-called pricing items. These can come from a connected merchandise management system or be defined directly in go~mus and contain, in addition to the price, above all the taxes.
The following approaches to pricing single visitor offers exist in go~mus:
Flat rate
Single-visitor offers are rarely priced as a flat rate. However, in rare cases, this approach may be needed or a combined approach of flat price and surcharges may be suitable.
For this purpose, the pricing item is simply assigned to the offer and then applies to all dates of the offer upon registration, regardless of the number of participants.
Graduated prices
As a rule, events are priced per person.
To do this, simply create the tariffs/scale prices, describe them, assign pricing articles and activate sales channels.
If a room including seating is assigned to an offer, i.e. the dates of the offer take place in a room with a seating plan, the prices of the offer categories of the seatings can be defined.
Surcharges
Regular pricing structures often contain exceptions. One of the ways to map them in the system are surcharges. Surcharges can be defined as optional and mandatory and apply per group or per attendee. Furthermore, it can be defined whether surcharges should also be booked in the online shop. There are surcharges based on a price that customers have to pay and based on a fee that has to be paid to guides.
go~mus allows the following types of surcharges:
- General surcharges: Any surcharges can be mapped here. Since there are no underlying rules, this is best suited to represent optional additional services.
- Sunday surcharges: This can be used to automatically calculate a surcharge for all bookings to which the surcharge applies and which take place on Sundays.
- Customer foreign language surcharge: This can be used to pass on higher guide fee costs for foreign language tours to customers.
- Foreign language surcharge guide fee: This can be used to automatically calculate a surcharge on the guide fee for all bookings in foreign languages (all languages except German).
- Special surcharge fee: Special surcharges on the guide fee can be booked here.
- Language surcharge: Unlike foreign language surcharges, language surcharges can also be charged on bookings in German.
- Weekday surcharge: This can be used to automatically calculate surcharges if bookings are made on certain weekdays.
- Participants surcharge: Depending on the number of participants, these surcharges allow the definition of a combined price structure. This consists of a flat basic price and a participant-related pricing if the number of predefined participants is exceeded.
- Time-based surcharge: Time-based surcharges are only applied if the start time of the booking falls within the defined period.
Such surcharges can be created globally, per museum, per exhibition and per offer and are considered hierarchically by go~mus.
Payment methods
go~mus allows to define per offer which payment methods are available.
This does not include the payment methods offered by the payment service provider in the online shop. Since these cannot be defined on an offer-specific basis, they are defined globally in the backend of the payment service provider.
However, it is possible to configure, for example, whether an offer can be booked on account or on “on-site payment”.
Guide fee
In addition to the prices, the costs are also defined in the offer.
The guide fee can be defined per booking or per hour. This value is automatically used for the fee calculation when booking the offer.
From the offer, hence the event template, appointments have to be created. For the creation of individual appointments, go~mus offers a weekly and daily calendar view.
This enables to check why no appointment can be created at a certain point in time. Thus makes it possible to quickly and purposefully make adjustments to the settings or clarify resource conflicts.
In this way, individual appointments can be created quickly and efficiently, taking into account the configured resource requirements.
For regular appointments and appointment series go~mus offers a series appointment generator.
This allows to create up to 50 regular appointments per run.
During the creation, the holidays managed in the constants of the system can be used as exclusion or inclusion criteria.
The title, subtitle and description of the events can be entered in the languages managed in the system, so that the online shop displays the events correctly in all the languages stored.
The title, subtitle and description can be enriched using various placeholders. The following placeholders are available:
- [[COUNT]] Counter as number
- [[ROMAN_COUNT]] Counter as roman number (I, II …)
- [[ALPH_COUNT]] Counter as alphabetic character (A, B …)
- [[LALPH_COUNT]] Counter as alphabetic character (a, b …)
- [[DATE]] 02.07.2021
- [[TIME]] 12:20 o’clock
- [[WDAY]] Friday
- [[DATE_TIME]] Friday, 02 July 2021, 12:20 p.m.
This way, regular dates such as public tours can be created quickly and reliably and labeled in a comprehensible way.
In addition to controlling the sales channels, the saleability of group offers can still be controlled by the following parameters:
- Periods for validity: Enables the temporal control of the bookable dates (For when can it be bought).
- Periods for saleability: Enables the temporal control of the saleability (When can it be sold)
- Shop Assignments: Enables multi-shop instances to control in which online shop which offer is sold.
- Institutions: Allows to enable the purchase of offers only to customers who belong to specific institutions.
go~mus enables the sale of single-visitor offers through the following sales channels: Online store, Checkout, Backend, Reseller.
For each offer it is possible to define through which channels it can be sold.
Additionally, it can be defined which scale price is available through which channel. For more information, see Prices and costs.
Registrations for appointments of individual visitor offers require the prior creation of appointments.
The same resources are considered for the creation of these appointments as for group offerings.
Relevant resources may include:
- Museum
- Exhibition
- Room
- Offer
- Availability
Availability controls the basic time availability of resources. Availability is defined in 15-minute blocks.
The configuration of availabilities allows a very individual control of the bookability of offers via so-called availability rules.
Alternatively, availabilities can be blocked or released.
Limiting factors
In addition to the availabilities, the bookability of offers can be controlled via so-called limiting factors.
Limiting factors exist analogous to availabilities on all levels of resource management, i.e. for museums, exhibitions, rooms, offers but also for guides.
The following limiting factors are available for single-visitor offers:
- Max. simultaneous participants
- Max. Number of bookings at the same start time
- Max. Number of simultaneous bookings
- Max. Number of bookings on the same day
- Max. Total number of bookings
- Max. Number of bookings per order
go~mus allows you to freely define so-called constants within different categories.
These constants can then be assigned to offers (group and individual visitor offers) in order to categorize them. Furthermore, this enables filtering on the website, in the online shop and in the backend.
The following constants are available:
- Age groups
- Class levels
- Restrictions
- Visitor categories
- Keywords
- Languages
- Target groups
Via the so-called public data, text can be maintained in all activated languages within freely definable fields.
The texts are then printed on PDF templates, displayed in the online shop and output via the API.
The text can be HTML formatted, so it can contain links, images, formatting and more.
Public data can be maintained for museums, exhibitions, rooms, offers and tickets.
Examples for public data of an offer:
- Title
- Subtitle
- Description
- Meeting place
- Image title
- Image description
- Image copyright
Vouchers
Vouchers
The voucher module for your museum.
Sell and redeem value vouchers online and at your cash registers.
Modules in go~mus define sellable products for your museum, with value vouchers being one such product category.
This module enables the sale of value vouchers through your online shop and Korona POS system, as well as their redemption via the online shop, go~mus backend, or at the cash register. This allows you to attract new visitors with gift vouchers—particularly during the holiday season—and strengthen the loyalty of returning guests.
The vouchers are managed as prepaid accounts within the Korona POS system, where all transactions and the remaining balance of each voucher account can be easily tracked.
Funktionen
Once a voucher is created, it becomes available for sale in the online shop. The online shop sells vouchers as PDFs.
Customers can select the quantity for each voucher value, add them to their cart, and pay for them along with other items such as tickets, events, group offers, and annual passes through the regular checkout process using the enabled payment methods.
Value vouchers can be redeemed in the online shop directly in the shopping cart.
Partial redemption of the voucher value is also possible online. The voucher value is deducted from the total order amount in the shopping cart.
Value vouchers can be sold through Korona POS systems connected via our partner company, Combase AG.
When purchasing at the cash register, the voucher value can be loaded onto pre-printed, numbered plastic cards in chip card format. Alternatively, vouchers can be printed directly on the receipt or a ticket blank using a number sequence automatically generated by the POS system.
Redeem vouchers at the cash register.
Vouchers can be redeemed in the online shop, the go~mus backend, and at the cash registers, regardless of whether they were purchased through the cash register or the online shop.
The redemption is recorded on the receipt, and the remaining voucher balance is automatically updated in the system.
Partial redemption of voucher values is also possible at the cash register. If a balance remains on the voucher, it can be redeemed at other sales points (cash register or online shop) at a later time.
Vouchers purchased at the cash register or in the online shop can also be redeemed for orders placed by phone or through the backend. Simply enter the voucher code during checkout to apply it.
Vouchers, their associated transactions, and remaining balances can be viewed in the connected POS system. All top-ups and redemptions are transmitted in real-time.
go~mus + CRM
go~mus + Newsletter
Integration of your newsletter system.
Turn your visitors into newsletter recipients.
With the go~mus + newsletter add-on you can integrate external newsletter systems to your museum and optimize and automate your workflow. We have created an extensive and legally compliant integration of the widely used newsletter service Brevo (formerly SendinBlue or Newsletter2Go). The integration of other services is possible, but must be checked in each individual case.
Many processes are automated and the effort for newsletter management is minimized.
Functions
In order to turn as many visitors as possible into newsletter recipients, the goal must be to make it as easy as possible for visitors to register for newsletters. For this purpose, go~mus offers registration in the online shop for all recipient groups transferred from the newsletter system.
If visitors select one or more recipient groups, the newsletter system sends the double opt-in e-mail to the visitors in the next step. If they confirm the double opt-in, they are registered newsletter recipients to whom newsletters can be sent regularly via the newsletter system.
Analogous to the registration in the online shop, go~mus also offers registration for all recipient groups transferred from the newsletter system when creating new customer records in the backend. Your team can ask the visitors on the phone if there is interest in receiving one or more newsletters. Also here, the newsletter system sends the double opt-in email to the visitors in the next step.
In the customer management go~mus shows which customers have registered to receive newsletters.
Multi-Language Support
Languages
The extension for additional languages for your booking system.
Suitable for international museums.
Adapt your system to location and language.
To enable international visitors to book your tickets and offers, it makes sense to adapt online descriptions to further languages. In addition, e-mails and PDF documents can be adapted to the languages of your visitors.
Museums in border regions or those with many international visitors prefer to display and manage their content in multiple languages. For this purpose, you can use the go~mus module “Languages”. It activates further languages in addition to the standard languages German and English.
For possibilities, to which language your system can be individually adapted, please ask us: Contact.
go~mus enables the maintenance of public data in several languages. These are displayed in the online shop, among other places. This way you increase conversions and customer satisfaction and reduce visitor service requests.
With go~mus you can create your entire communication in multiple languages. This ensures that all visitors are addressed in the ideal language. This reduces the number of queries and increases customer satisfaction.
In addition to the specific descriptions of offers and tickets, standard elements in the online shop and on PDF templates must be defined as multilingual. This ensures that you can address your international visitors in the best possible way. Furthermore you will provide a high degree of flexibility when dealing with German-speaking visitors.
Billing
Billing
Management of the invoices issued.
One of the core functions of go~mus is Billing.
This allows you to create, evaluate and export invoices. It further represents the basis for a connection to a financial accounting software.
Functions
go~mus can create invoices for each order.
Depending on the configuration of the payment methods go~mus creates invoices for orders immediately or only on request. For an online shop order, an invoice is always created immediately after successful payment and sent to the customer.
The invoice number range can be defined individually.
Various billing accounts can be created. These can be assigned to museums, exhibitions and offers. Thus, an appropriate account assignment of the bookings in individual museums, exhibitions or of specific offers are possible.
Invoices can be exported. In addition to the possibility of outputting individual invoices as .pdf or .xls files, invoices of a freely selectable period can also be exported.
The columns to be displayed in the export and their order can be selected individually.
It is possible to select data groupings on the basis of various attributes and to filter the period of creation of the orders.
It can be selected that the export should be sent by e-mail. In this way, work can continue even while an extensive report is being created.
Invoice items can be exported. Unlike the order export, not the invoices and the respective order totals are exported, but order items together with individual information such as the respective tax rate.
The columns to be displayed in the export and their order can be selected individually.
It is possible to select a grouping of the data on the basis of various attributes and to filter the period of creation of the orders.
It can be selected that the export should be sent by e-mail. In this way, work can continue even while an extensive report is being created.
Booking Offers
Booking Offers
Additional process for written confirmation of a booking by the customer.
One of the functions of go~mus is the Booking Offers function.
In visitor services, it is sometimes necessary to provide customers with detailed written information about bookable offers. Thus, they can approve the associated content and costs before placing a binding order. This process is made possible by the Booking Offers module.
It contains templates for booking offers and for respective booking processes. Furthermore, it enables the entry of the customer confirmation and sending of the booking confirmation.
Funktionen
If an offer has been configured in such a way that an “additional confirmation by customer” is required when booking this offer, the option to send the offer directly is available in the booking process.
If this option is selected, customers receive a booking offer by e-mail. This can then be presented to decision-makers at the customer’s premises for signature and approval.
Bookings that require “additional confirmation by customer” are highlighted accordingly.
When entering a customer confirmation, detailed information can be documented.
Orders that contain bookings that require “additional confirmation by customer”, contain warning messages when trying to confirm them.
Live Tours
Live Tours
Provide group and individual visitor offers as live tours.
The Live Tours module allows you to provide group and individual visitor offers remotely, i.e. as a video conference. This way you can reach visitors even if you are closed. No matter if because of Covid-19, exhibition reconstruction or renovation.
Furthermore, you can reach visitors for whom a visit is otherwise not possible. This could be because of geographical distance, mental or physical limitations or simply incompatible opening hours.
It is up to you whether your guides use a gimbal from the museum or a 360° digital exhibition tool from their couch at home.
Functions
Like all normal group and individual visitor offers, Live Tours can also be sold in the online shop and via the backend (by e-mail, telephone).
Regarding relatively low revenues per participant, online sales in particular cover costs.
Inquiries
Inquiries
Enable non-binding booking inquiries, general inquiries and accreditation inquiries online and in the backend and transfer them assisted into binding orders.
The special module Inquiries enables you to receive non-binding inquiries for bookings, accreditations and general inquiries from your visitors online (using forms) and in the backend. This allows you to convert them into binding orders easily and comprehensibly using the program planner and group splitting.
Functions
Many companies offer customers and interested parties contact forms to enable them to make inquiries at any time without having to publish a specific e-mail address. For this purpose there are many dedicated services like Wufoo and others.
The forms module of go~mus allows you to create forms independently and individually via drag and drop. These are output as iFrames and can thus be quickly and easily integrated into your website.
Inquiries created via such forms are mapped in go~mus in the Inquiries module and can be processed there.
In addition to general inquiries and booking inquiries, go~mus also enables accreditation inquiries. This allows customers to request accreditation for specific customer categories.
The intention is to price offers per remuneration table based on offer categories and customer categories. In order for teachers, for example, to be able to buy these offers online at the right price, they must belong to the right customer category. Since the access to certain prices results from the connection to a certain customer category, customers cannot determine this connection themselves.
The accreditation form can therefore enable customers to request accreditation to a specific customer category at any time without having to contact them by phone.
The go~mus + shop allows you to sell tickets, single visitor and group offers.
In some cases, however, it is not desirable to enable customers to book certain or all offers independently. This can be the case, for example, if an offer can only be carried out by a few people, such as a curator’s tour or a special workshop.
For large groups, the online shop is still not always ideal, as it is designed to book one group at a time, not to plan specific complex programs.
However, in order not to have to process all those requests manually or to receive corresponding requests by mail and then have to transfer them to the booking system in a time-consuming way, the forms module allows to create forms for booking requests.
Requests created via these forms are mapped as booking requests in go~mus and can be processed there with the help of group splitting and program planner. If the customer accepts the program proposal, the program items can be converted from a non-binding inquiry into one or more binding orders with little effort.
Booking Widgets
Booking Widgets
Manage predefined control elements that can be embedded in web pages and allow visitors to register for group offerings, events, and courses.
One of the functions of go~mus is the Booking Widgets function.
Widgets can be integrated into websites as so-called iFrames and enable visitors to register for free offers (no payment, registration, login, customer profile, order history). Unlike the online shop, however, widgets do not require registration, login, customer profile or even payment.
go~mus offers widgets for group and individual offers. The prerequisite is that the corresponding modules are available (groups, events).
Widgets are offered on the level of museums, exhibitions and offers:
- Offer widgets always allow registration for the specific offer only.
- Exhibition widgets allow registration to all offers associated with the exhibition and enabled for booking via the widget.
- Museum widgets allow logging in to all offers associated with the museum and enabled for booking through the widget.
Functions
Single-visitor widgets allow visitors to register for specific single-visitor offers on the museum’s website or another suitable website.
The use of these widgets is particularly useful for registering for free services such as public tours.
Memberships
Memberships
Manage memberships for your museum.
Grant members easy and barrier-free access to the museum.
The go~mus module Memberships is especially suitable for friends’ groups or sponsoring associations of cultural institutions and museums. In your go~mus instance, you define logical groupings of people and assign them to a membership category of your choice. The system creates a separate barcode or QR code for each membership. With this code, each member is registered separately and automatically, for example, at the entrance facilities.
Functions
go~mus allows you to create any number of member categories. For each category, the system outputs an alphanumeric string. Thus, you can print it as a machine-readable code (barcode or QR code) on membership cards.
All access control systems connected via go~mus + entry scan the codes of the membership cards and allow members to enter.
Inventory Management
Inventory Management
The inventory module for your museum.
Management of inventory categories, items, needs and expenses.
The bookability of offers in the museum is linked to required inventory items, whose availabilities are automatically displayed in go~mus. Only if indispensable items exist for the respective offer, it is also bookable. Thus, go~mus automatically ensures that no mistakes are made in inventory procurement and that each offer is properly prepared. Thanks to the the Inventory Management module, all persons involved keep track of which item, when, is used for what.
The special module Inventory Management allows you to digitally manage any inventory categories and inventory items. Furthermore, you can assign inventory requirements to offers.
Functions
You have the possibility to create as many inventory categories as you want. Inventory requirements in the offer will then be specified in pieces per category. You can also enter an e-mail address of the person responsible for the offer category. Thus, this person will be automatically notified of all offer bookings with inventory requirements for this category.
Within the inventory categories you can create any inventory items in the system. In addition to the museum affiliation, you can also set inventory numbers and descriptions. The assignment of inventory IDs and the creation of an Excel list for possible printouts or downloads take place automatically in the background.
Within the offers managed in go~mus, you can define inventory requirements per inventory category. This way go~mus ensures that the offer can only be booked if a certain number of inventory items is available in the inventory category.
By booking offers with inventory requirements, entries in the inventory requisitions are automatically created. These allow inventory managers to keep track of inventory items to be issued, already issued, and items to be returned.
go~mus + reseller | OTA integration
Reseller
The reseller module for your museum.
Scale visibility and ticket sales.
Connect resellers specifically targeted to museums.
go~mus allows you to connect resellers to your museum or cultural institution and scale your online sales potential.
There are proven connections to some well-known resellers. In the go~mus + api there is also a section with functions for connecting further resellers.
For connected resellers go~mus provides you with various functions to facilitate the control, evaluation and billing of resellers.
Functions
You can define percentages within existing ticket quotas that should be available for resellers. Alternatively, you can define a specific number of ticket quotas that should be available for resellers.
go~mus allows you to evaluate the sales of connected resellers in detail. A reseller report is available for this purpose. This evaluates sales per product as well as cancellations and conversion rates.
This allows you to monitor and analyze visitor behavior on the reseller portals. Thus you gain a better understanding of your customers and the performance of your sales channels.
For the settlement of reseller sales, go~mus provides you with functions for collective invoicing. This way, all orders of a month can be invoiced collectively. go~mus generates a collective invoice for you with just one click.
Guide Management
Guide Management
Management and disposition of guides.
go~mus offers various modules for the management of resources needed for bookings. In addition to rooms, guides can also be managed in this way.
In each offer, a guide requirement must be defined (which can also be zero). If an offer is booked on short notice, go~mus checks if the required guides are available. If an offer is booked on a long-term basis, the booking is not dependent on guide availability.
Guides can enter their availability directly into the system via their own login, and the system takes their availability into account during guide scheduling.
Additional functions in the Guides context facilitate cooperation with large guide pools:
- Guide request
- Guide synchronization
- Guide login
- Limiting factors
- Categorization (languages, offers, age groups, skills)
- Availabilities
- Email notifications
- Calendar subscriptions
Functions
Guides have their own password-protected login to the system. There they can access content relevant to them with reduced functions and enter data.
Profile
Here guides can enter contact and bank data.
Booking list
Here guides can view, filter and export all bookings concerning them.
Calendar
Here guides can view all their bookings in the calendar. Furthermore, the calendar subscription is available here.
Availabilities
Here guides can enter when they are available and available for requests.
Analogous to the limiting factors of museums, rooms and offers, go~mus also considers limiting factors of guides. This makes it easier for you to avoid the impression of bogus self-employment when working with freelance guides. In the cooperation with mini- and midi-jobbers, it enables you to ensure that the corresponding hourly quotas are adhered to.
The following limiting factors can be set individually for each guide:
- Max. Hours per day
- Max. Hours per week
- Max. Hours per month
- Max. Bookings per day
- Max. Bookings per week
- Max. Bookings per month
Guides can be categorized. This allows easier management of guides.
Guides can enter availabilities via the guide login.
In the disposition go~mus only offers guides that are available for the entire duration of the booking including buffer times, so that only available guides can be requested.
Availabilities can be entered every quarter of an hour via rules, a generator, click&drag, on a daily or weekly basis.
Guides are notified by go~mus via email about bookings, booking requests and cancellations.
For this purpose, go~mus uses templates that you can configure individually. Various placeholders are available, which can be used to retrieve and transmit dynamic content from the system.
Among other things, a link to accept or reject a booking request can be placed directly in the e-mail.
Guides can download a calendar subscription of their own appointments in the guide login. This way, the guides can see their own appointments including the corresponding updates in their own calendar and do not forget any appointments.
You can already set the guide fee in the offer, so that the fee can be agreed without additional effort when booking the offer and scheduling the guide.
The Fee Accounting module then supports you in checking the guides’ fee statements.
In addition to pure fees, it also contains surcharges (foreign language surcharges, Sunday surcharges) and cancellation fees.
The guide request is a pool release of a booking to all or some selected guides. Such a release makes it possible to quickly and efficiently query the interest of guides in assigning for certain bookings. The interaction can take place with many guides and thus enables to quickly schedule all bookings.
The Guide Request is a sub-function of the Guide Management module. The regular scheduling process provides to select and request a guide directly.
In addition, it is especially useful for your museum guides to keep the schedule simple and up-to-date.
Guide selection
The guide request process shows you all available and unavailable guides and allows you to select which guides should be requested for the booking.
You can also enter a comment that will be sent to the requested guides.
Feedback from the guides
Guides receive the request by email and can provide feedback directly by clicking on links in the email.
The feedback from the guides is displayed in the go~mus backend. From positive feedback, a confirmation can then be sent and go~mus sends automatic rejections to the other guides if desired.
Room rentals
Rooms
Management and disposition of rooms.
go~mus offers various modules for the management of resources needed for bookings. Besides guides, rooms can also be managed this way.
In each offer, a room requirement must be defined (which can also be zero). Additionally, rooms can be assigned to offers, which can be booked when the offer is booked. If an offer has room demand, it will be checked during booking if one of the assigned rooms is free. The offer can only be booked if the room requirement can be fulfilled.
Further functions facilitate the room administration:
- Room Reservation
- Limiting factors
- Room nesting
- Mandatory and optional room allocation
- Exclusive and non-exclusive room allocation
Functions
Für jedes Angebot kann ein Raumbedarf (also die Anzahl benötigter Räume) definiert werden. Diese Festlegung bedingt, dass bei der Buchung des Angebots die eingegebene Anzahl an Räumen gebucht werden muss.
A room requirement (i.e. the number of rooms required) can be defined for each offer. This definition requires that the entered number of rooms must be booked when booking the offer.
Im Buchungsprozess können nur Räume ausgewählt werden, die verfügbar sind. Dazu kann die Verfügbarkeit analog der anderen Datenbereiche in go~mus im Viertelstundentakt über Regeln, einen Generator, Click&Drag, tage- oder wochenweise eingetragen werden.
In the booking process, only rooms that are available can be selected. For this purpose, the availability can be entered analogously to the other data areas in go~mus in quarter-hourly intervals via rules, a generator and Click&Drag. The entries can be made for days or weeks.
Analogous to museums, exhibitions, offers and guides, rooms also have so-called limiting factors that determine how much of what is possible within the rooms.
The following factors exist for rooms:
- Max. simultaneous participants
- Max. Bookings at the same start time
- Max. simultaneous bookings
- Max. Bookings per day
In addition to the general room requirements, it is possible to define which rooms can be occupied by the respective offer.
For this purpose, rooms can be assigned to the offer. Only rooms that are also located in the museum where the offer takes place can be assigned.
It can be defined whether a room is assigned optionally or obligatorily and whether it should be an exclusive room booking.
The combination of numerical room requirements and the assignment of a large number of optionally bookable rooms makes it possible to create classic elective structures, as is for example required when booking seminars.
Offers with room requirements can only be booked if the room requirement can be fulfilled.
If an offer has optional room assignments, the booking process offers the bookable rooms for selection.
If an offer has only mandatory room assignments, the assigned rooms are automatically booked and the “Rooms” step in the booking process is skipped.
Room reservations can be managed via calendars.
For this purpose, there is a calendar for each room, which shows in daily, weekly and monthly view which bookings occupy the room.
Furthermore, there is a daily calendar for all rooms, which clearly displays the occupancy of all rooms among each other in quarter-hourly intervals for a selected day.
Concerts
Floor Plan
The floor plan module for your museum.
Individual seating plans for your floors & rooms.
Accurate seat bookings for your online-shop, POS & backend.
Seatings are essential components of the go~mus floor plan module, which enables seat-accurate bookings in the backend and online-shop as well as at the cash desks. Any number of seating variants can be defined and rooms and individual seats can be assigned.
Prices are assigned to the respective seating category and each booked attendee automatically receives a seating ticket with barcode, which can be validated in the admission system.
By linking the floor plan module to the special module Room Management, any event can be mapped in it, including a seat-specific booking function.
Functions
Seating is configured from properties such as the price category, rows, seats and types. The latter allow freely definable distinctions of seat types, such as “Love Seat” or “Accessible”. A corresponding layout interface for configuration is automatically generated by go~mus.
The entire seating plan can be created quickly and easily using an integrated generator. The design, the arrangement and the titling of the rows and seats are flexible.
Online-Shop
In combination with the add-on go~mus + shop, the special module Floor Plan allows you to sell your floor plan-based events through your online-shop.
Point of Sale
The special module Floor Plan enables the sale of events at the point of sale through the connection of the add-on go~mus + Point of sale. When using a customer display, the seating plan and seats can be displayed directly to the customer.
Backend
A seating plan design configurator can be used in the backend. With this, all room components, such as seats, seat and price categories, rows and more, can be freely designed quickly and easily.
Using SVG graphics
The go~mus floor plan module has been programmed to allow the creation of floor plans of any complexity. If the predefined configuration options are not sufficient, an SVG graphic of any floor plans’ shape can be uploaded to go~mus. The software automatically recognizes the parameters stored in the graphic script, so that the floor plan graphic can be freely further designed within go~mus.
Templates Function
Templates Function
Administration of templates for E-Mails, PDF-attachments, Passbook/Wallet-Tickets and ical-files.
One of the main functions included in every go~mus Edition is the Templates function.
It allows you to manage the templates that are used in communication with users, guides and especially customers.
Templates for e-mails, PDF attachments, Passbook tickets and calendar files can be managed.
Individual templates can be created for each museum, exhibition and offer, and extensive attachments can be defined.
In this way, you can address every target group adequately and, if required, send all desired documents automatically upon successful booking.
Functions
go~mus uses E-Mail to communicate, whether you create new guides in the backend and send them credentials or if customers purchase tickets online and have them shipped after successful payment. Consequently the administration of e-mail templates is especially important.
For all situations that require sending an E-Mail to a customer, user or guide, go~mus provides individual global templates. They can be adapted to match the museums need in regards to content and tonality of the E-Mail. Unless more specific templates are created for individual museums, exhibitions or products, these global templates will be used for all contexts.
go~mus also allows you to create individual templates per museum, exhibition or product. This allows you to adapt tonality and contact of your communication to the relevant target group.
go~mus provides many predefined placeholders that allow you to reference data in the templates.
Since go~mus can be integrated with several E-Mail-Servers, it is also possible to select individual E-Mail-accounts per template. Furthermore the BCC and reply-to addresses can be defined per template.
Die Details einzelner Datensätze werden in Detailansichten verwaltet. Auch hier garantiert konsistente Gestaltung, dass BenutzerInnen sich jederzeit gut zurecht finden.
The most important information is displayed directly in the profile of the respective data set, which users can see at first glance.
The options available to a particular user according to roles and rights in relation to the data set are always displayed on the right.
Assignments of other data to this record are made in the lower part of the web page.
