go~CO2-Tracker | EN
CO₂ culture standards
The CO₂ culture standard was developed by a group of experts and discussed at the conference of culture ministers on 11.10.2023. The aim is to create a uniform basis for CO₂ accounting for cultural institutions.
From the GHG Protocol to the ClimateBalanceCulture Standard
The Greenhouse Gas Protocol (GHG Protocol) is an international standard for greenhouse gas accounting. The KlimaBilanzKultur standard for cultural institutions was derived from this, which divides emissions into three categories:
- KBK: e.g. transportation of goods, employee commuting, business trips
- KBK+: e.g. visitor travel
- Beyond Carbon: e.g. paper consumption
Important: The emissions included in KBK+, in particular visitor travel, often account for up to 85% of the total carbon footprint of cultural institutions.
The go~mus CO₂ tracker
Multi-purpose approach
Collection of data for visitors, guides, speakers, employees and transportation
Use of geodata for precise and automated distance calculation
Export option for external CO₂ tools (e.g. DMB Excel tool “CO2 culture calculator”). DMB Excel tool “CO2-Kulturrechner”)
Advantages of the go~mus interface
Minimal personnel effort for data collection and evaluation
Seamless integration into existing booking and payment systems
Automatic data output in the required format
Data collection and calculation
Simple entry of departure and arrival information
Automatic calculation of CO₂ emissions per means of transport
High data quality thanks to standardized data collection
Intuitive user interface for selecting means of transport and distances
Functions of the go~mus CO₂ tracker
1. Automated CO₂ calculation
Allocation of emissions per means of transport according to the standards of the Federal Environment Agency
Automatic calculation of distances through geo-tracking
Reduction of sources of error and time expenditure through automation
2. Extensive export and reporting functions
Data export as CSV or Excel for external CO₂ analysis tools
Emissions statistics can be called up directly in go~mus
Automatic year-end reports for CO₂ accounting
3. Flexible recording options
Integration into cash register, backend, tablets or e-mail surveys
Recording of several routes per booking
Consideration of demographic data
With the go~mus CO₂ tracker, we make sustainability not only measurable, but also manageable – directly in the processes of cultural institutions. Whether visitors, employees or art transportation, our tool brings transparency to the CO₂ balance sheet and enables targeted measures to reduce emissions. Algorithmic geo-tracking and the automatic calculation of CO₂ emissions in particular significantly reduce manual effort – and therefore also personnel costs. This not only makes the cultural sector more sustainable, but also an active part of the climate transition. Because climate protection starts with understanding – and go~mus provides the data it needs for this.
go~donations | Fundraising | EN
Donate via form and widget
With go~mus, cultural institutions can easily accept donations directly via their website – without having their own online store. The donation widget can be easily integrated into your website and allows both fixed amounts and freely selectable sums, while the necessary donor data can be entered for donation receipts and a selection of payment methods is available. In this way, museums create a flexible and accessible way to support their institution.
Donations in the online store
Enable your customers to make low-threshold donations when ordering tickets and other items in your online store. The option to donate is integrated into the shopping cart and reminds your customers of the opportunity to donate to your organization or a specific cause before they complete their order.
Easy administration of donations
Each donation is recorded in the system with the donor, amount and date, and if the donation was made as part of an order, the order is also linked. This ensures clear administration and transparent traceability of all processes.
Individual campaign management
You can use go~mus to run several donation campaigns at the same time. This allows you to individually define and control parameters such as anonymity, receipt limits, fixed donation amounts or allocation to specific stores or widgets. This allows you to design donation campaigns in a targeted and flexible way.
Automatic donation receipts
The system automatically generates donation receipts for donors and sends them by e-mail. This saves valuable time in administration. This also applies to collective receipts, which are sent to multiple donors once a year. With the right setup, the donation process can be fully automated and manual intervention can be dispensed with.
go~pay | Zahlungsabwicklung | EN
Payment methods
We offer all available payment methods.
You decide which payment methods you want to offer your customers.
We can integrate third-party providers such as PayPal and Klarna as our own payment service providers or as a payment method within our payment processing.
Payout
Payments are made monthly. Shorter payment cycles are possible.
If desired, payment proceeds can be paid out separately from the payment fees.
Price models
We offer payment processing in various billing models:
- Interchange++
- Blended fee per order
- Blended fee per ticket sold
Onboarding and support from a single source
Onboarding, i.e. the application process and the verification of all required documents (KYC process, Know your Customer) takes place directly in go~mus.
You will receive support for all questions relating to payment processing directly from the go~mus support team via the usual channels (telephone, service desk, e-mail).
Integrated reporting
Reports on transactions and refunds are now integrated directly into go~mus.
View relevant data without having to log in to the payment service provider.
go~mus + reseller | OTA integration
There are proven connections to some well-known resellers. In the go~mus + api there is also a section with functions for connecting further resellers.
For connected resellers, go~mus provides you with various functions to facilitate the control, evaluation and billing of resellers.
Quota control
You can define percentages within existing ticket quotas that are to be available for resellers. Alternatively, you can define the ticket quotas in the form of a number for resellers.
Evaluation
go~mus enables you to analyze the sales of connected resellers in detail. A reseller report is available for this purpose. This evaluates sales per product and the abandonment and conversion rate.
This allows you to monitor and analyze visitor behavior on the reseller portals – and thus gain a better understanding of your customers and the performance of your sales channels.
Collective invoice
go~mus provides you with collective invoicing functions for invoicing resellers’ sales. This means that all orders for a month can be invoiced collectively. go~mus generates a collective invoice for you at the touch of a button.
go~mus + CRM | CRM and newsletter connection
Registration in the online shop
In order to turn as many visitors as possible into newsletter recipients, the aim must be to make it as easy as possible for visitors to register for newsletters. To this end, go~mus offers registration for all recipient groups transferred from the newsletter system in the online store during the registration process.
If visitors select one or more recipient groups, the newsletter system sends the double opt-in e-mail to the visitors in the next step. If they confirm the double opt-in, they are then registered newsletter recipients and can be regularly sent newsletters via the newsletter system.
Registration in the backend
Similar to registration in the online store, go~mus also offers registration for all recipient groups transferred from the newsletter system when creating new customer data records in the backend. Your team can ask visitors on the phone whether they are interested in receiving one or more newsletters. Here too, the newsletter system sends the double opt-in email to the visitors in the next step.
In the customer administration go~mus shows which customers have registered to receive newsletters.
Administration in the backend
go~mus + invite | Invitation management
Invitation dispatch
An essential component of the go~mus + invite add-on is the sending of personal invitations. This function makes it possible to send individually designed invitations directly from go~mus to potential participants to invite them to events.
Main features of the invitation mailing:
- Personalized invitations: Design invitations that are tailored to the specific event and the invited guest. Personalize each invitation to achieve a higher acceptance rate.
- Status monitoring: After sending, you can track the status of each invitation. You can see at a glance which invitations have been sent, who has accepted and who has declined. This makes it easier to plan and coordinate your company’s event.
- Efficient attendee management: Integration into the go~mus system means that all data is seamlessly synchronized. This not only facilitates the sending of invitations, but also the subsequent management of participants.
The invitation mailing effectively reaches the target group and increases participation in cultural events.
The functions for recording registrations ensure full control over registrations and a convenient registration experience for your guests.
Online registration
The online registration function offers the option of using individual forms to record participant data both in the booking processes via a widget on the website and in the backend.
The online registration link sent out with the invitation leads to a registration widget. This widget uses the widget functionality. The widget can be expanded to include additional fields for recording special features of the participants using the form module.
Main features of the advanced forms:
- Customizable forms: Organizers can now create widgets for recording participant data and add additional form fields. This allows specific information such as contact details or special needs to be entered in a targeted manner.
- Extended participant data: Individual fields in the registration widget can be used to accommodate additional participant requests, such as catering preferences.
- Easy integration: The widgets can be easily integrated into the booking process – whether on the museum website, with partners or on the intranet. This ensures user-friendly management of participant information.
Print templates for badges
Another useful function of the go~mus + invite add-on for events in museums is the creation of print templates for badges. An extensive set of predefined templates can be used or templates can be created as required. This function makes participant management much easier and ensures that everything runs smoothly on the day of the event.
Key features of the badge print templates:
- Professional appearance: Personalized badges with logos, names and event data create a welcoming feeling and convey professionalism, which strengthens the perception of the event.
- Support for networking: Individually designed badges make it easier for participants to network and promote exchange at the event.
- Efficient on-site printing: The badges can be printed directly on site, allowing for flexible changes at short notice and saving time.
The badges function of the go~mus + invite add-on is useful for cultural events of all kinds, from guided tours to large conferences, and helps to reduce the administrative burden while ensuring a high level of professionalism.
The on-site check-in and check-out function makes it easier to manage participants at events in museums. The attendance process is simplified, waiting times are reduced and the smooth running of events is guaranteed.
On-site check-in and check-out
Main functions and benefits:
- Quick check-in: Participants can be checked in immediately on arrival. This is done by scanning a QR code or via a list of participants on a tablet or smartphone. This speeds up on-site registration considerably.
- Efficient check-out: The check-out process is also simplified. Attendees are logged out quickly and easily when they leave the event, which enables accurate tracking of attendance times.
- Real-time attendee management: Event organizers receive a real-time overview of the number of guests present. This facilitates room and resource planning and increases safety at the event.
- Improved attendee experience: By minimizing waiting times at entry and exit, the overall attendee experience is significantly improved. A quick and straightforward process contributes to a positive first impression and promotes a pleasant event atmosphere.
- On-demand badge printing: Badges can be printed directly on site and on demand. This means that even participants registered at short notice or changes can be easily taken into account, increasing flexibility and efficiency in event management.
Simple on-site check-in and check-out not only makes every event more efficient, but also more enjoyable for everyone involved.
Contact management
Contact management is specially designed to optimize the management of customer data in museums. The proprietary contact management makes it possible to intelligently group and manage multiple customer data records – from store accounts and guest orders to widget customers.
Core functions of own contact management:
- Automatic merging of contacts: Customer records are automatically merged based on email address. This applies to guest customers, widget customers, store accounts and backend customers, which avoids duplicates and simplifies data maintenance.
- Manual assignment: In addition to automatic merging, the system offers the option of manually assigning customers to a contact. This allows flexible handling of customer data that goes beyond automatic recognition.
- Standardized contact data records: A customer data record (Customer) is always assigned to exactly one contact (Contact), while a contact can comprise no or several customer data records. This structure ensures clarity and efficiency in CRM.
- Viewing rights based on museum affiliation: Contacts are assigned a museum affiliation, which means that contacts are only visible if they contain at least one customer who is assigned to the same museum or museums to which the viewing user belongs.
Why is this function important?
The dedicated contact management in go~mus + invite addresses the need for basic CRM functionality within the system. The ability to send reminders, merge visitor or guest records and manage a points system and vouchers across multiple accounts forms the basis for improved guest and visitor retention and management. This feature is particularly valuable for museums that do not want to or cannot implement extensive CRM systems such as Salesforce and offers an effective, low-cost solution.
go~mus + forms | Request forms
Entries made by your visitors in the forms are recorded in go~mus as requests. Here go~mus distinguishes between the request types “General request”, “Accreditation request” and “Booking request”. For booking requests, go~mus offers a partially automated request process. Group splitting and program planners make it possible to quickly and efficiently convert a non-binding request into a binding order.
Inquiries
The Add-on forms is used, among other things, to automatically record any inquiries using an inquiry form that is integrated into your website.
go~mus offers you predefined form modules for recording inquiries. These are form construction kits for “General inquiries”, “Booking inquiries”, “Accreditation inquiries” or “Attendance documentation”. These specific options for creating forms were explicitly developed to record user input in a targeted and sorted manner and to reduce the administrative effort for the respective request. Depending on the type of request, the respective form offers corresponding input fields. This means that the person making the inquiry does not have to describe their request in a complicated manner, but is simply guided through the specific form per se. The data entered is automatically forwarded to the relevant request instance (“Booking request”, “Accreditation request”, “General requests” or “Attendance documentation”) in your system and processed there accordingly. With the automated pre-selection, processing and forwarding of data to your go~mus instance, you can significantly simplify your data processing procedures.
Form editor
The form editor allows you to design forms individually according to a simple modular principle and integrate them into an existing website. You can use various field types, which are simply dragged and dropped into the designated form area. A form can contain any number of fields for which different properties can be set.
go~mus + api | Integrations | EN
With the help of go~mus + api, cash register systems, online stores, ticket reseller platforms, CMS, CRM, ERP, access controls, video counting systems, visitor guidance systems, digital posters or media guides, apps and much more can be connected to your go~mus visitor management system.
Centralize and simplify the administration of your museum with go~mus + api and think digital.
CMS (Content Management Systeme)
CMS (content management systems) are connected via the Public API. The connection of your CMS is used in particular for the centralized operation of your websites, but also your event calendars, media guides and other museum apps. The centralization of all content and data eliminates redundant and therefore error-prone and time-consuming content maintenance in multiple systems.
Examples of applications for the gomu~mus Public API include event calendars on museum websites and museum apps such as Guidepilot and Kuldig.
Points of sale
The Cashpoint API enables cash register systems and other points of sale to be connected to your go~mus visitor management system. Item master data, receipt data and quota information are exchanged live bidirectionally between the systems.
The Cashpoint API avoids separate and costly implementation processes of the POS system into the visitor management system. The connection automatically accesses the required data from the visitor management system so that orders for tickets, events or tour bookings can be made directly. Global booking lists can also be accessed, for example. Individual bookings for the day’s events can thus be easily mapped and monitored in the POS system
One of the most prominent examples here is the connection to the corona POS system of our partner Combase AG.
Reseller
The reseller API makes it possible to connect any regional and national sales partner companies and tourism providers to your go~mus instance. This allows you to increase your reach and visitor numbers.
Resellers have live access to the quotas defined for them and can only sell what is intended for this sales channel. Resellers receive specific ticket numbers via the interface and can print these as a barcode or QR code on the tickets so that they can be validated with existing ticket scanners.
This allows you to reach new target groups, increase awareness of exhibitions and scale your online sales.
Access control systems
The Entry API makes it possible to connect existing access control systems. Both existing hand scanners and turnstiles can be connected using the go~mus + api.
This reduces your investment volume and makes it easier for your team to get used to the system.
One example is our connection to the access control systems of Axess AG. Here, go~mus + api was used to connect turnstiles and other separation systems of a proven company to the system.
Another practical example is the connection of the Entry API with the ELZApp of our partner company München Ticket GmbH.
CRM systems (Customer Relationship Management)
The Customer API enables the GDPR-compliant exchange of customer data. It is designed to connect systems that are used to manage customer data (CRM). This means that customer data created in go~mus is automatically transferred to the CRM.
Such a connection ensures that customer data is synchronized between your systems. A good bidirectional connection ensures that GDPR-relevant aspects can be taken into account with less effort.
Examples of customer API connections are the connection to the Salesforce Marketing Cloud or the Munich app.
The go~mus API has been kept up to date for years by our competent and industry-savvy team of developers and is continuously adapted to specific developments in the museum and cultural sector. Technologically, we rely on the highest quality standard with compatible and tried-and-tested JSON-REST APIs. The API documentation is publicly accessible.
Rental
Capacity of a room
To check whether rental requests can be mapped, the system must compare the requested PAX with the capacity of possible rooms.
The following information can be entered for each room:
- Maximum number of simultaneous bookings and maximum number of bookings at the same start time
- Especially for large rooms that allow multiple bookings at the same time
- Maximum number of bookings per day
- Maximum number of simultaneous participants
- Split bookings across several rooms
Availability of a room
Only rooms that are available can be selected in the booking process. For this purpose, the availability can be entered in go~mus in quarter-hourly intervals via rules, a generator, Click&Drag, on a daily or weekly basis in the same way as the other data areas.
The availability can be occupied by other bookings from rental or brokerage.
Public data of a room
Like museums, exhibitions, offers and guides, rooms also have so-called public data. This makes it possible to store public information about the rooms in multiple languages. The information is displayed via the API and used in the online store and widgets.
The following public data is available for rooms as standard:
- Title
- Subtitle
- Description
These fields can be freely expanded to include fields such as equipment, seating options and much more.
Room allocation to the offer
In addition to the general room requirements, you can specify which rooms can be occupied by the respective offer.
Rooms can be assigned to the offer for this purpose. Only rooms that are located in the museum in which the offer takes place can be assigned.
You can specify whether a room is assigned optionally or compulsorily and whether it should be an exclusive room booking.
The combination of purely numerical room requirements and the assignment of a large number of rooms that can be booked as optional allows you to create classic optional structures, such as those required when booking seminars or similar.
Room selection in the booking process
If you offer several identical or similar rooms for booking, rooms can be assigned to the rental offer as options.
If an offer has optional room assignments, the booking process offers the bookable rooms for selection.
If an offer only has mandatory room assignments, the assigned rooms are automatically booked and the “Rooms” step in the booking process is skipped.
Calendar for administration
Room bookings can be managed via calendars.
There is a calendar for each room, which shows which bookings occupy the room in daily, weekly and monthly views.
There is also a daily calendar for all rooms, which clearly displays the occupancy of all rooms in quarter-hourly intervals for a selected day.
Room occupancy
A room requirement must be defined for each offer (which can also be 0). This determines how many rooms must be available for the offer to be booked.
The Rental module also enables partial room bookings.
Partial occupancy means that rooms are only occupied for time portions of the duration of the booking, i.e:
- Booking occupies room 1 for the first half hour of the booking, booking occupies room 2 for the second half hour of the booking.
- Room 1 is only occupied for the first half hour of the booking, no room for the second half hour.
Memberships
Administration
go~mus allows you to create any number of member categories. The system outputs an alphanumeric character string for each category. You can print this as a machine-readable code (barcode or QR code) on membership cards.
Access control
All access control systems that are connected via go~mus + entry scan the codes on the membership cards and allow members to enter.
Concerts
Configuration
Seating is configured using properties such as the price category, rows, seats and types. The latter allow freely definable distinctions between seat types, such as “Love Seat” or “Barrier-free”. A corresponding layout interface for configuration generates go~mus automatically.
The entire seating plan can be created quickly and easily using an integrated generator. The design freedom in the arrangement and titling of the rows and seats is flexible.
Sales channels
Online-Shop
In combination with the add-on go~mus + shop, the concert module enables you to sell your seating plan-based events via your online store.
Kasse
The concert module enables the sale of events at the box office by connecting the go~mus + kasse add-on. If a customer display is used, the seating plan and seats can be shown directly to customers.
Backend
A seating plan design configurator can be found in the backend. All room components, such as seats, seating and price categories, rows and more, can be designed quickly and easily.
Design flexibility with SVG graphics
Sales interface in shop, checkout and backend
The go~mus concert module has been programmed to enable the creation of room plans of any complexity. If the predefined configuration options are not sufficient, an SVG graphic of any room plan shape can be uploaded to go~mus. The software automatically recognizes the parameters stored in the graphic script so that the room plan graphic can be freely modified within go~mus.
Inventory management
Inventory management allows you to digitally manage any inventory categories and inventory items. You can also assign inventory requirements to offers.
Inventory categories
You have the option of creating any number of inventory categories. Inventory requirements in the offer are then specified in units per category. You can also enter an e-mail address for the person responsible for this offer category so that they are automatically notified of all bookings of offers with inventory requirements for this category.
Inventory items
You can create any number of inventory items in the system within the inventory categories. In addition to the museum affiliation, you can also store inventory numbers and descriptions. The assignment of inventory IDs and the creation of an Excel list for any printouts or downloads are carried out automatically in the background.
Inventory requirements
Within the offers managed in go~mus you can define inventory requirements per inventory category. In this way, go~mus ensures that the offer can only be posted if a sufficient number of inventory items are available in the inventory category.
Inventory issue and return
Posting offers with inventory requirements automatically creates entries in the inventory requirements. These allow inventory managers to keep track of inventory items to be issued, issued and returned.
Events
General configuration
Every event managed with go~mus is based on a template, the offer. Based on the offer, dates for the offer, i.e. the actual events, can be created with little effort.
This applies to individual events as well as to event series.
All events (dates of such a single-visitor offer) share the following characteristics:
- Duration
- Constant assignments
- Room assignments
- Guide assignments
- Figure
Prices and costs
go~mus offers different possibilities to determine prices and costs of an offer. In doing so, go~mus always falls back on so-called pricing items. These can come from a connected merchandise management system or be defined directly in go~mus and contain, in addition to the price, above all the taxes.
The following approaches to pricing single visitor offers exist in go~mus:
Flat rate
Single-visitor offers are rarely priced as a flat rate. However, in rare cases, this approach may be needed or a combined approach of flat price and surcharges may be suitable.
For this purpose, the pricing item is simply assigned to the offer and then applies to all dates of the offer upon registration, regardless of the number of participants.
Graduated prices
As a rule, events are priced per person.
To do this, simply create the tariffs/scale prices, describe them, assign pricing articles and activate sales channels.
If a room including seating is assigned to an offer, i.e. the dates of the offer take place in a room with a seating plan, the prices of the offer categories of the seatings can be defined.
Surcharges
Regular pricing structures often contain exceptions. One of the ways to map them in the system are surcharges. Surcharges can be defined as optional and mandatory and apply per group or per attendee. Furthermore, it can be defined whether surcharges should also be booked in the online shop. There are surcharges based on a price that customers have to pay and based on a fee that has to be paid to guides.
go~mus allows the following types of surcharges:
- General surcharges: Any surcharges can be mapped here. Since there are no underlying rules, this is best suited to represent optional additional services.
- Sunday surcharges: This can be used to automatically calculate a surcharge for all bookings to which the surcharge applies and which take place on Sundays.
- Customer foreign language surcharge: This can be used to pass on higher guide fee costs for foreign language tours to customers.
- Foreign language surcharge guide fee: This can be used to automatically calculate a surcharge on the guide fee for all bookings in foreign languages (all languages except German).
- Special surcharge fee: Special surcharges on the guide fee can be booked here.
- Language surcharge: Unlike foreign language surcharges, language surcharges can also be charged on bookings in German.
- Weekday surcharge: This can be used to automatically calculate surcharges if bookings are made on certain weekdays.
- Participants surcharge: Depending on the number of participants, these surcharges allow the definition of a combined price structure. This consists of a flat basic price and a participant-related pricing if the number of predefined participants is exceeded.
- Time-based surcharge: Time-based surcharges are only applied if the start time of the booking falls within the defined period.
Such surcharges can be created globally, per museum, per exhibition and per offer and are considered hierarchically by go~mus.
Payment methods
go~mus allows to define per offer which payment methods are available.
This does not include the payment methods offered by the payment service provider in the online shop. Since these cannot be defined on an offer-specific basis, they are defined globally in the backend of the payment service provider.
However, it is possible to configure, for example, whether an offer can be booked on account or on “on-site payment”.
Guide fee
In addition to the prices, the costs are also defined in the offer.
The guide fee can be defined per booking or per hour. This value is automatically used for the fee calculation when booking the offer.
Calendar-based creation of individual appointments
From the offer, hence the event template, appointments have to be created. For the creation of individual appointments, go~mus offers a weekly and daily calendar view.
This enables to check why no appointment can be created at a certain point in time. Thus makes it possible to quickly and purposefully make adjustments to the settings or clarify resource conflicts.
In this way, individual appointments can be created quickly and efficiently, taking into account the configured resource requirements.
Creation of regular appointments via series appointment generator
For regular appointments and appointment series go~mus offers a series appointment generator.
This allows to create up to 50 regular appointments per run.
During the creation, the holidays managed in the constants of the system can be used as exclusion or inclusion criteria.
The title, subtitle and description of the events can be entered in the languages managed in the system, so that the online shop displays the events correctly in all the languages stored.
The title, subtitle and description can be enriched using various placeholders. The following placeholders are available:
- [[COUNT]] Counter as number
- [[ROMAN_COUNT]] Counter as roman number (I, II …)
- [[ALPH_COUNT]] Counter as alphabetic character (A, B …)
- [[LALPH_COUNT]] Counter as alphabetic character (a, b …)
- [[DATE]] 02.07.2021
- [[TIME]] 12:20 o’clock
- [[WDAY]] Friday
- [[DATE_TIME]] Friday, 02 July 2021, 12:20 p.m.
This way, regular dates such as public tours can be created quickly and reliably and labeled in a comprehensible way.
Sales control
In addition to controlling the sales channels, the saleability of group offers can still be controlled by the following parameters:
- Periods for validity: Enables the temporal control of the bookable dates (For when can it be bought).
- Periods for saleability: Enables the temporal control of the saleability (When can it be sold)
- Shop Assignments: Enables multi-shop instances to control in which online shop which offer is sold.
- Institutions: Allows to enable the purchase of offers only to customers who belong to specific institutions.
Sales channel control
go~mus enables the sale of single-visitor offers through the following sales channels: Online store, Checkout, Backend, Reseller.
For each offer it is possible to define through which channels it can be sold.
Additionally, it can be defined which scale price is available through which channel. For more information, see Prices and costs.
Resource requirements
Registrations for appointments of individual visitor offers require the prior creation of appointments.
The same resources are considered for the creation of these appointments as for group offerings.
Relevant resources may include:
- Museum
- Exhibition
- Room
- Offer
- Availability
Availability controls the basic time availability of resources. Availability is defined in 15-minute blocks.
The configuration of availabilities allows a very individual control of the bookability of offers via so-called availability rules.
Alternatively, availabilities can be blocked or released.
Limiting factors
In addition to the availabilities, the bookability of offers can be controlled via so-called limiting factors.
Limiting factors exist analogous to availabilities on all levels of resource management, i.e. for museums, exhibitions, rooms, offers but also for guides.
The following limiting factors are available for single-visitor offers:
- Max. simultaneous participants
- Max. Number of bookings at the same start time
- Max. Number of simultaneous bookings
- Max. Number of bookings on the same day
- Max. Total number of bookings
- Max. Number of bookings per order
Keywording
go~mus allows you to freely define so-called constants within different categories.
These constants can then be assigned to offers (group and individual visitor offers) in order to categorize them. Furthermore, this enables filtering on the website, in the online shop and in the backend.
The following constants are available:
- Age groups
- Class levels
- Restrictions
- Visitor categories
- Keywords
- Languages
- Target groups
Public Data
Via the so-called public data, text can be maintained in all activated languages within freely definable fields.
The texts are then printed on PDF templates, displayed in the online shop and output via the API.
The text can be HTML formatted, so it can contain links, images, formatting and more.
Public data can be maintained for museums, exhibitions, rooms, offers and tickets.
Examples for public data of an offer:
- Title
- Subtitle
- Description
- Meeting place
- Image title
- Image description
- Image copyright
Vouchers
Online sale
Once a voucher is created, it becomes available for sale in the online shop. The online shop sells vouchers as PDFs.
Customers can select the quantity for each voucher value, add them to their cart, and pay for them along with other items such as tickets, events, group offers, and annual passes through the regular checkout process using the enabled payment methods.
Online redemption
Value vouchers can be redeemed in the online shop directly in the shopping cart.
Partial redemption of the voucher value is also possible online. The voucher value is deducted from the total order amount in the shopping cart.
Sale at the checkout
Value vouchers can be sold through Korona POS systems connected via our partner company, Combase AG.
When purchasing at the cash register, the voucher value can be loaded onto pre-printed, numbered plastic cards in chip card format. Alternatively, vouchers can be printed directly on the receipt or a ticket blank using a number sequence automatically generated by the POS system.
Redemption at the checkout
Redeem vouchers at the cash register.
Vouchers can be redeemed in the online shop, the go~mus backend, and at the cash registers, regardless of whether they were purchased through the cash register or the online shop.
The redemption is recorded on the receipt, and the remaining voucher balance is automatically updated in the system.
Partial redemption of voucher values is also possible at the cash register. If a balance remains on the voucher, it can be redeemed at other sales points (cash register or online shop) at a later time.
Redemption in the backend
Vouchers purchased at the cash register or in the online shop can also be redeemed for orders placed by phone or through the backend. Simply enter the voucher code during checkout to apply it.
Management of voucher accounts
Vouchers, their associated transactions, and remaining balances can be viewed in the connected POS system. All top-ups and redemptions are transmitted in real-time.
Multi-Language Support
To enable international visitors to book your tickets and offers, it makes sense to adapt online descriptions to further languages. In addition, e-mails and PDF documents can be adapted to the languages of your visitors.
Museums in border regions or those with many international visitors prefer to display and manage their content in multiple languages. For this purpose, you can use the go~mus module “Languages”. It activates further languages in addition to the standard languages German and English.
For possibilities, to which language your system can be individually adapted, please ask us: Contact.
Public data
go~mus enables the maintenance of public data in several languages. These are displayed in the online shop, among other places. This way you increase conversions and customer satisfaction and reduce visitor service requests.
Templates
With go~mus you can create your entire communication in multiple languages. This ensures that all visitors are addressed in the ideal language. This reduces the number of queries and increases customer satisfaction.
Translations
In addition to the specific descriptions of offers and tickets, standard elements in the online shop and on PDF templates must be defined as multilingual. This ensures that you can address your international visitors in the best possible way. Furthermore you will provide a high degree of flexibility when dealing with German-speaking visitors.
Billing
Invoices
go~mus can create invoices for each order.
Depending on the configuration of the payment methods go~mus creates invoices for orders immediately or only on request. For an online shop order, an invoice is always created immediately after successful payment and sent to the customer.
The invoice number range can be defined individually.
Various billing accounts can be created. These can be assigned to museums, exhibitions and offers. Thus, an appropriate account assignment of the bookings in individual museums, exhibitions or of specific offers are possible.
Invoice export
Invoices can be exported. In addition to the possibility of outputting individual invoices as .pdf or .xls files, invoices of a freely selectable period can also be exported.
The columns to be displayed in the export and their order can be selected individually.
It is possible to select data groupings on the basis of various attributes and to filter the period of creation of the orders.
It can be selected that the export should be sent by e-mail. In this way, work can continue even while an extensive report is being created.
Invoice items export
Invoice items can be exported. Unlike the order export, not the invoices and the respective order totals are exported, but order items together with individual information such as the respective tax rate.
The columns to be displayed in the export and their order can be selected individually.
It is possible to select a grouping of the data on the basis of various attributes and to filter the period of creation of the orders.
It can be selected that the export should be sent by e-mail. In this way, work can continue even while an extensive report is being created.
