Multi-Language Support
Languages
The extension for additional languages for your booking system.
Suitable for international museums.
Adapt your system to location and language.
To enable international visitors to book your tickets and offers, it makes sense to adapt online descriptions to further languages. In addition, e-mails and PDF documents can be adapted to the languages of your visitors.
Museums in border regions or those with many international visitors prefer to display and manage their content in multiple languages. For this purpose, you can use the go~mus module “Languages”. It activates further languages in addition to the standard languages German and English.
For possibilities, to which language your system can be individually adapted, please ask us: Contact.
go~mus enables the maintenance of public data in several languages. These are displayed in the online shop, among other places. This way you increase conversions and customer satisfaction and reduce visitor service requests.
With go~mus you can create your entire communication in multiple languages. This ensures that all visitors are addressed in the ideal language. This reduces the number of queries and increases customer satisfaction.
In addition to the specific descriptions of offers and tickets, standard elements in the online shop and on PDF templates must be defined as multilingual. This ensures that you can address your international visitors in the best possible way. Furthermore you will provide a high degree of flexibility when dealing with German-speaking visitors.
Billing
Billing
Management of the invoices issued.
One of the core functions of go~mus is Billing.
This allows you to create, evaluate and export invoices. It further represents the basis for a connection to a financial accounting software.
Functions
go~mus can create invoices for each order.
Depending on the configuration of the payment methods go~mus creates invoices for orders immediately or only on request. For an online shop order, an invoice is always created immediately after successful payment and sent to the customer.
The invoice number range can be defined individually.
Various billing accounts can be created. These can be assigned to museums, exhibitions and offers. Thus, an appropriate account assignment of the bookings in individual museums, exhibitions or of specific offers are possible.
Invoices can be exported. In addition to the possibility of outputting individual invoices as .pdf or .xls files, invoices of a freely selectable period can also be exported.
The columns to be displayed in the export and their order can be selected individually.
It is possible to select data groupings on the basis of various attributes and to filter the period of creation of the orders.
It can be selected that the export should be sent by e-mail. In this way, work can continue even while an extensive report is being created.
Invoice items can be exported. Unlike the order export, not the invoices and the respective order totals are exported, but order items together with individual information such as the respective tax rate.
The columns to be displayed in the export and their order can be selected individually.
It is possible to select a grouping of the data on the basis of various attributes and to filter the period of creation of the orders.
It can be selected that the export should be sent by e-mail. In this way, work can continue even while an extensive report is being created.
Booking Offers
Booking Offers
Additional process for written confirmation of a booking by the customer.
One of the functions of go~mus is the Booking Offers function.
In visitor services, it is sometimes necessary to provide customers with detailed written information about bookable offers. Thus, they can approve the associated content and costs before placing a binding order. This process is made possible by the Booking Offers module.
It contains templates for booking offers and for respective booking processes. Furthermore, it enables the entry of the customer confirmation and sending of the booking confirmation.
Funktionen
If an offer has been configured in such a way that an “additional confirmation by customer” is required when booking this offer, the option to send the offer directly is available in the booking process.
If this option is selected, customers receive a booking offer by e-mail. This can then be presented to decision-makers at the customer’s premises for signature and approval.
Bookings that require “additional confirmation by customer” are highlighted accordingly.
When entering a customer confirmation, detailed information can be documented.
Orders that contain bookings that require “additional confirmation by customer”, contain warning messages when trying to confirm them.
Live Tours
Live Tours
Provide group and individual visitor offers as live tours.
The Live Tours module allows you to provide group and individual visitor offers remotely, i.e. as a video conference. This way you can reach visitors even if you are closed. No matter if because of Covid-19, exhibition reconstruction or renovation.
Furthermore, you can reach visitors for whom a visit is otherwise not possible. This could be because of geographical distance, mental or physical limitations or simply incompatible opening hours.
It is up to you whether your guides use a gimbal from the museum or a 360° digital exhibition tool from their couch at home.
Functions
Like all normal group and individual visitor offers, Live Tours can also be sold in the online shop and via the backend (by e-mail, telephone).
Regarding relatively low revenues per participant, online sales in particular cover costs.
Inquiries
Inquiries
Enable non-binding booking inquiries, general inquiries and accreditation inquiries online and in the backend and transfer them assisted into binding orders.
The special module Inquiries enables you to receive non-binding inquiries for bookings, accreditations and general inquiries from your visitors online (using forms) and in the backend. This allows you to convert them into binding orders easily and comprehensibly using the program planner and group splitting.
Functions
Many companies offer customers and interested parties contact forms to enable them to make inquiries at any time without having to publish a specific e-mail address. For this purpose there are many dedicated services like Wufoo and others.
The forms module of go~mus allows you to create forms independently and individually via drag and drop. These are output as iFrames and can thus be quickly and easily integrated into your website.
Inquiries created via such forms are mapped in go~mus in the Inquiries module and can be processed there.
In addition to general inquiries and booking inquiries, go~mus also enables accreditation inquiries. This allows customers to request accreditation for specific customer categories.
The intention is to price offers per remuneration table based on offer categories and customer categories. In order for teachers, for example, to be able to buy these offers online at the right price, they must belong to the right customer category. Since the access to certain prices results from the connection to a certain customer category, customers cannot determine this connection themselves.
The accreditation form can therefore enable customers to request accreditation to a specific customer category at any time without having to contact them by phone.
The go~mus + shop allows you to sell tickets, single visitor and group offers.
In some cases, however, it is not desirable to enable customers to book certain or all offers independently. This can be the case, for example, if an offer can only be carried out by a few people, such as a curator’s tour or a special workshop.
For large groups, the online shop is still not always ideal, as it is designed to book one group at a time, not to plan specific complex programs.
However, in order not to have to process all those requests manually or to receive corresponding requests by mail and then have to transfer them to the booking system in a time-consuming way, the forms module allows to create forms for booking requests.
Requests created via these forms are mapped as booking requests in go~mus and can be processed there with the help of group splitting and program planner. If the customer accepts the program proposal, the program items can be converted from a non-binding inquiry into one or more binding orders with little effort.
Booking Widgets
Booking Widgets
Manage predefined control elements that can be embedded in web pages and allow visitors to register for group offerings, events, and courses.
One of the functions of go~mus is the Booking Widgets function.
Widgets can be integrated into websites as so-called iFrames and enable visitors to register for free offers (no payment, registration, login, customer profile, order history). Unlike the online shop, however, widgets do not require registration, login, customer profile or even payment.
go~mus offers widgets for group and individual offers. The prerequisite is that the corresponding modules are available (groups, events).
Widgets are offered on the level of museums, exhibitions and offers:
- Offer widgets always allow registration for the specific offer only.
- Exhibition widgets allow registration to all offers associated with the exhibition and enabled for booking via the widget.
- Museum widgets allow logging in to all offers associated with the museum and enabled for booking through the widget.
Functions
Single-visitor widgets allow visitors to register for specific single-visitor offers on the museum’s website or another suitable website.
The use of these widgets is particularly useful for registering for free services such as public tours.
Inventory Management
Inventory Management
The inventory module for your museum.
Management of inventory categories, items, needs and expenses.
The bookability of offers in the museum is linked to required inventory items, whose availabilities are automatically displayed in go~mus. Only if indispensable items exist for the respective offer, it is also bookable. Thus, go~mus automatically ensures that no mistakes are made in inventory procurement and that each offer is properly prepared. Thanks to the the Inventory Management module, all persons involved keep track of which item, when, is used for what.
The special module Inventory Management allows you to digitally manage any inventory categories and inventory items. Furthermore, you can assign inventory requirements to offers.
Functions
You have the possibility to create as many inventory categories as you want. Inventory requirements in the offer will then be specified in pieces per category. You can also enter an e-mail address of the person responsible for the offer category. Thus, this person will be automatically notified of all offer bookings with inventory requirements for this category.
Within the inventory categories you can create any inventory items in the system. In addition to the museum affiliation, you can also set inventory numbers and descriptions. The assignment of inventory IDs and the creation of an Excel list for possible printouts or downloads take place automatically in the background.
Within the offers managed in go~mus, you can define inventory requirements per inventory category. This way go~mus ensures that the offer can only be booked if a certain number of inventory items is available in the inventory category.
By booking offers with inventory requirements, entries in the inventory requisitions are automatically created. These allow inventory managers to keep track of inventory items to be issued, already issued, and items to be returned.
Guide Management
Guide Management
Management and disposition of guides.
go~mus offers various modules for the management of resources needed for bookings. In addition to rooms, guides can also be managed in this way.
In each offer, a guide requirement must be defined (which can also be zero). If an offer is booked on short notice, go~mus checks if the required guides are available. If an offer is booked on a long-term basis, the booking is not dependent on guide availability.
Guides can enter their availability directly into the system via their own login, and the system takes their availability into account during guide scheduling.
Additional functions in the Guides context facilitate cooperation with large guide pools:
- Guide request
- Guide synchronization
- Guide login
- Limiting factors
- Categorization (languages, offers, age groups, skills)
- Availabilities
- Email notifications
- Calendar subscriptions
Functions
Guides have their own password-protected login to the system. There they can access content relevant to them with reduced functions and enter data.
Profile
Here guides can enter contact and bank data.
Booking list
Here guides can view, filter and export all bookings concerning them.
Calendar
Here guides can view all their bookings in the calendar. Furthermore, the calendar subscription is available here.
Availabilities
Here guides can enter when they are available and available for requests.
Analogous to the limiting factors of museums, rooms and offers, go~mus also considers limiting factors of guides. This makes it easier for you to avoid the impression of bogus self-employment when working with freelance guides. In the cooperation with mini- and midi-jobbers, it enables you to ensure that the corresponding hourly quotas are adhered to.
The following limiting factors can be set individually for each guide:
- Max. Hours per day
- Max. Hours per week
- Max. Hours per month
- Max. Bookings per day
- Max. Bookings per week
- Max. Bookings per month
Guides can be categorized. This allows easier management of guides.
Guides can enter availabilities via the guide login.
In the disposition go~mus only offers guides that are available for the entire duration of the booking including buffer times, so that only available guides can be requested.
Availabilities can be entered every quarter of an hour via rules, a generator, click&drag, on a daily or weekly basis.
Guides are notified by go~mus via email about bookings, booking requests and cancellations.
For this purpose, go~mus uses templates that you can configure individually. Various placeholders are available, which can be used to retrieve and transmit dynamic content from the system.
Among other things, a link to accept or reject a booking request can be placed directly in the e-mail.
Guides can download a calendar subscription of their own appointments in the guide login. This way, the guides can see their own appointments including the corresponding updates in their own calendar and do not forget any appointments.
You can already set the guide fee in the offer, so that the fee can be agreed without additional effort when booking the offer and scheduling the guide.
The Fee Accounting module then supports you in checking the guides’ fee statements.
In addition to pure fees, it also contains surcharges (foreign language surcharges, Sunday surcharges) and cancellation fees.
The guide request is a pool release of a booking to all or some selected guides. Such a release makes it possible to quickly and efficiently query the interest of guides in assigning for certain bookings. The interaction can take place with many guides and thus enables to quickly schedule all bookings.
The Guide Request is a sub-function of the Guide Management module. The regular scheduling process provides to select and request a guide directly.
In addition, it is especially useful for your museum guides to keep the schedule simple and up-to-date.
Guide selection
The guide request process shows you all available and unavailable guides and allows you to select which guides should be requested for the booking.
You can also enter a comment that will be sent to the requested guides.
Feedback from the guides
Guides receive the request by email and can provide feedback directly by clicking on links in the email.
The feedback from the guides is displayed in the go~mus backend. From positive feedback, a confirmation can then be sent and go~mus sends automatic rejections to the other guides if desired.
Templates Function
Templates Function
Administration of templates for E-Mails, PDF-attachments, Passbook/Wallet-Tickets and ical-files.
One of the main functions included in every go~mus Edition is the Templates function.
It allows you to manage the templates that are used in communication with users, guides and especially customers.
Templates for e-mails, PDF attachments, Passbook tickets and calendar files can be managed.
Individual templates can be created for each museum, exhibition and offer, and extensive attachments can be defined.
In this way, you can address every target group adequately and, if required, send all desired documents automatically upon successful booking.
Functions
go~mus uses E-Mail to communicate, whether you create new guides in the backend and send them credentials or if customers purchase tickets online and have them shipped after successful payment. Consequently the administration of e-mail templates is especially important.
For all situations that require sending an E-Mail to a customer, user or guide, go~mus provides individual global templates. They can be adapted to match the museums need in regards to content and tonality of the E-Mail. Unless more specific templates are created for individual museums, exhibitions or products, these global templates will be used for all contexts.
go~mus also allows you to create individual templates per museum, exhibition or product. This allows you to adapt tonality and contact of your communication to the relevant target group.
go~mus provides many predefined placeholders that allow you to reference data in the templates.
Since go~mus can be integrated with several E-Mail-Servers, it is also possible to select individual E-Mail-accounts per template. Furthermore the BCC and reply-to addresses can be defined per template.
Die Details einzelner Datensätze werden in Detailansichten verwaltet. Auch hier garantiert konsistente Gestaltung, dass BenutzerInnen sich jederzeit gut zurecht finden.
The most important information is displayed directly in the profile of the respective data set, which users can see at first glance.
The options available to a particular user according to roles and rights in relation to the data set are always displayed on the right.
Assignments of other data to this record are made in the lower part of the web page.
Calendar Function
Calendar Function
Calendar views of bookings and external dates. Views for day, week, month and calendar subscriptions
Another function included in all go~mus editions is the calendar function. It displays bookings in calendar views for day, week and month.
Indicators for notification status of customers as well guides allow a quick and easy overview on first glance. On hover go~mus displays extensive details to every booking.
This allows you to get a quick overview as well as a detailed drill down.
Funktionen
This calendar displays bookings in a clear monthly view. The degree of details provided per booking is low, only booking number and time as well as color indicators for booking state and notification of guide and customer are displayed on first glance.
Mouse over displays detailed information about the selected booking.
The scheduling calendar displays booking in daily and weekly views.
In contrast to the monthly calendar it displays bookings at a specific time of day and not just chronologically listed. It also displays more details on first glance resulting in less overview but higher degree of detail.
go~mus provides calendar subscriptions for guides and users. They allow subscribing to bookings and displaying them in the native calendars from Outlook, Google, Apple etc. In contract to a simple calendar export, a subscription will be updated when the relevant booking in the system is changed.
Users can decide whether they want to subscribe to:
- All boookings
- All external dates
- All bookings of a certain product category
That way the educational department can subscribe to all bookings of e.g. guided tours while the event department would subscribe to events only.
In addition to the global monthly calendar and the given filters, go~mus also provides individual calendars with daily, weekly and monthly view for every museum, exhibition, product and room.
Every one of these calendars allows you to subscribe to the dates displayed therein. That way it is possible to subscribe only to dates of bookings that use a certain room or relate to a certain exhibition.
Together with the means to control user roles and permissions and their ability to access one or several museums, this provides means to restrict calendar viewing privileges to the necessary minimum.
Reporting
Reporting
Visual and tabular evaluation of data of visitors, bookings, orders and ticket sales
Functions
The visitor statistic provides visual and tabular evaluation of bookings focussing on the visitor and his/her indicators. Through preselects a reference time span as well as a comparison period can be selected quickly and easily. The visitor statistic then compares the two and provides information on relative changes.
The booking statistic provides visual and tabular evaluation of bookings with a focus on the bookings and their characteristics. Through preselects a reference time span as well as a comparison period can be selected quickly and easily. The booking statistic then compares the two and shows relative changes.
The ticket sales report provides visual and tabular analysis of tickets sold. It shows amount of tickets sold as well as revenue generated per ticket in the selected timeframe.
The export of the ticket sales report provides further details on time of entry, time of purchase, customer etc.
Orders
Orders
Management of orders of all customers from all sales channels
Orders are at the core of your customer relations. They touch on invoicing, rescheduling, cancellations and all customer communication. The corresponding orders function is therefore included in all editions of go~mus.
These features ensure that users stay on top of orders and related processes.
Features
The list view of orders shows orders according to the filters the user sets.
The following filters are available:
- Time frame
- Date of order / date of visit
- Validity
- Status
- Payment status
- Payment mode
- Origin (sales channel)
- free / fee based
The list also allows you to search for orders by customer name and e-mail address.
The detail view of an order gives an overview of the most important details of the order and provides access to relevant options related to the given order.
Depending on the permissions of the user they will have access to the following features and links:
- Cancel order
- Change order item
- Cancel oder item
- View order history
- Send, access, print documents
Together with the billing module the order detail view also provides invoicing.
The order detail view furthermore provides drill down access to related data sets, such as customers, ticket sales and bookings.
Powerful export generators provide means to export orders and order items. The export is provided as .xls-file.
Structure and order of columns in the export can be defined freely.
Grouping of items can also be configured.
The time frame that needs to be exported can also be defined.
Furthermore users can filter the data by several parameters.
Finally there is an option to send the export per mail after it has been created. Given the creation of exports can take some time (especially when a lot of columns are exported and the time frame is long) this allows users to continue their work and automatically get notified after completion of the export.
Reports on orders are essential. They provide key insights into the performance of the institution as a whole, of certain products and sales channels.
go~mus provides an easy to use revenue report that displays relevant KPI visually and numerically.
The report data can also be exported as .xls-file.
Customers Function
Customers Function
Management of customer categories, customers, institutions and addresses
Customer categories, customers, institutions and addresses are essential to the management of customer relations. They are managed by the features of the costumer function which is included in all editions of go~mus.
Features
Customer categories allow segmentation of the customer base. Since this segmentation is done differently everywhere, customer categories can be freely defined in go~mus.
Offers can be priced in go~mus by means of a charge table, among other things. The charge table makes it possible to set prices per customer category and offer category. Accordingly, the definition of customer categories can also be the basis of the price structure.
Orders are initiated by customers. Customers are persons managed in go~mus. Only for orders of the sales channel checkout, usually no customer data is collected or existing customers are assigned.
Even if an order is placed for an institution (company, association, organization, etc.), a person (customer) is always responsible in go~mus. The connection of the customer to the institution can be set and is visible. It is also possible to display all associated customers and all orders of all customers belonging to the institution.
A customer belongs to a customer category and is assigned to an address.
Even if orders are triggered by a person (customer) in go~mus, institutions of all kinds can of course still be mapped.
A customer can have an address at the institution and order with this address. The order then belongs to the institution and is discounted accordingly if a discount is assigned to the institution.
In order to be able to quickly and reliably answer inquiries from customers regarding Art. 15 DSGVO (Right of access of the persons’ data subject), the go~mus “Disclosure Cases” feature helps.
Here, requests from customers can be entered and managed. go~mus provides reports on the collected data to answer the question.
Users Function
Users Function
Management of users, roles and permissions
The management of which user gets what kind of access to what data is done via users, roles and permissions. The corresponding Users function is therefore included in all editions of go~mus.
These features ensure that access to content and functionality is managed quickly and reliably.
Features
Details of data sets are displayed in detail views. Again, consistent design ensures a satisfying user experience.
The most important information is presented in the profile of the data set, which is visible right away.
Users see the options available to them given their roles and permissions on the right hand side.
Relations to other data is configured in dedicated sections of the bottom part of every detail view.
In addition to assigning rights via roles, users can also be granted rights individually.
This enables simple configuration in teams with tiered rights concepts without having to create separate roles for team leaders.
In addition to the definition of rights via roles and individual rights, the access of users to individual museums can be restricted.
Institutions with multiple museums and museum services, provide employees to access only the content of the museum they work for. While employees of museum services or another cross-museum entity can access the content of all or many museums.
Base Data Function
Base Data Function
Management of base data in list and detail views
One of the functions included in every go~mus edition is the Base Data function. It allows you to create basic data of your institution, such as the address or the core data of your exhibitions and offers. These in turn are summarized in corresponding list views. Furthermore, each created data record can be opened and displayed in a detailed view.
In addition, the “global search” function ensures that users always find the desired content quickly.
Features
All data in go~mus is organized in list views. Consistent design ensures that users always find what they are looking for.
Extensive filters in these list views guarantee that users will keep an overview of all the data.
Sorting and search functionality make sure that users will be able to navigate to the desired data in no time.
Details of data sets are displayed in detail views. Again, consistent design ensures a satisfying user experience.
The most important information is presented in the profile of the data set, which is visible right away.
Users see the options available to them given their roles and permissions on the right hand side.
Relations to other data is configured in dedicated sections of the bottom part of every detail view.
Global search queries all relevant data sets, meaning customers, orders, bookings, museums, products etc.
Placed in the header bar it is always available and allows you to navigate to the desired data from wherever you are.
For efficient and quick search it employs sophisticated search technology ensuring results are displayed already after little search input and also if there is a typo.
Constants are the framework of go~mus. The defined structures are available as categories, filter criteria and search features in go~mus.
Define structures matching your own in the following areas:
- Age groups
- Product categories
- Salutations
- Visitor categories
- Disabilities
- Holidays
- Guide skills
- Guide categories
- Inventory categories
- Customer categories
- Countries
- Tags
- Languages
- Titles
- Target groups