Guide Management

Management and disposition of guides.

go~mus offers various modules for the management of resources needed for bookings. In addition to rooms, guides can also be managed in this way.

In each offer, a guide requirement must be defined (which can also be zero). If an offer is booked on short notice, go~mus checks if the required guides are available. If an offer is booked on a long-term basis, the booking is not dependent on guide availability.

Guides can enter their availability directly into the system via their own login, and the system takes their availability into account during guide scheduling.

Additional functions in the Guides context facilitate cooperation with large guide pools:

  • Guide request
  • Guide synchronization
  • Guide login
  • Limiting factors
  • Categorization (languages, offers, age groups, skills)
  • Availabilities
  • Email notifications
  • Calendar subscriptions

Functions

Guides have their own password-protected login to the system. There they can access content relevant to them with reduced functions and enter data.

Profile

Here guides can enter contact and bank data.

Booking list

Here guides can view, filter and export all bookings concerning them.

Calendar

Here guides can view all their bookings in the calendar. Furthermore, the calendar subscription is available here.

Availabilities

Here guides can enter when they are available and available for requests.

Analogous to the limiting factors of museums, rooms and offers, go~mus also considers limiting factors of guides. This makes it easier for you to avoid the impression of bogus self-employment when working with freelance guides. In the cooperation with mini- and midi-jobbers, it enables you to ensure that the corresponding hourly quotas are adhered to.

The following limiting factors can be set individually for each guide:

  • Max. Hours per day
  • Max. Hours per week
  • Max. Hours per month
  • Max. Bookings per day
  • Max. Bookings per week
  • Max. Bookings per month

Guides can be categorized. This allows easier management of guides.

Guides can enter availabilities via the guide login.

In the disposition go~mus only offers guides that are available for the entire duration of the booking including buffer times, so that only available guides can be requested.

Availabilities can be entered every quarter of an hour via rules, a generator, click&drag, on a daily or weekly basis.

Guides are notified by go~mus via email about bookings, booking requests and cancellations.

For this purpose, go~mus uses templates that you can configure individually. Various placeholders are available, which can be used to retrieve and transmit dynamic content from the system.

Among other things, a link to accept or reject a booking request can be placed directly in the e-mail.

Guides can download a calendar subscription of their own appointments in the guide login. This way, the guides can see their own appointments including the corresponding updates in their own calendar and do not forget any appointments.

You can already set the guide fee in the offer, so that the fee can be agreed without additional effort when booking the offer and scheduling the guide.

The Fee Accounting module then supports you in checking the guides’ fee statements.

In addition to pure fees, it also contains surcharges (foreign language surcharges, Sunday surcharges) and cancellation fees.

The guide request is a pool release of a booking to all or some selected guides. Such a release makes it possible to quickly and efficiently query the interest of guides in assigning for certain bookings. The interaction can take place with many guides and thus enables to quickly schedule all bookings.

The Guide Request is a sub-function of the Guide Management module. The regular scheduling process provides to select and request a guide directly.

In addition, it is especially useful for your museum guides to keep the schedule simple and up-to-date.

Guide selection

The guide request process shows you all available and unavailable guides and allows you to select which guides should be requested for the booking.

You can also enter a comment that will be sent to the requested guides.

Feedback from the guides

Guides receive the request by email and can provide feedback directly by clicking on links in the email.

The feedback from the guides is displayed in the go~mus backend. From positive feedback, a confirmation can then be sent and go~mus sends automatic rejections to the other guides if desired.